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LIFETIME WARRANTY TERMS AND CONDITIONS Available on selected vehicles and at participating Retailers only

Network Q Used Vehicle Lifetime Warranty (“Lifetime Warranty”) Terms and Conditions

This warranty document pertains to Lifetime Warranty for used Vauxhall passenger cars registered to second owner only that are under 12 months old and have less than 30,000 miles on the odometer at date of purchase.

For details relating to our standard warranty, please refer to your Service and Warranty Booklet that is provided with your glovebox literature.

This Lifetime Warranty provided by the manufacturer does not adversely affect the statutory rights of the purchaser against the seller and gives remedies in addition to those against the seller under the contract of sale. Claims by the purchaser against the selling Vauxhall retailer, in particular for a defect on a vehicle, remain unaffected by the Lifetime Warranty.

Definitions

In this agreement, some words have defined meanings. They are shown below in bold type.

• Administrator - TWG Services Limited, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire GL17 0AF.
• Annual Check - An annual check performed by a Vauxhall Authorised Repairer each year, to commence on the anniversary date of first registration of your Vehicle and every anniversary thereafter, except for Vehicles aged 9-12 months old when purchased that require the first annual check on the second anniversary and every anniversary thereafter. Annual checks can be carried out up to 14 days after the anniversary date of Your Vehicle registration.
• Customer Repair Contribution(s) - The person named on the schedule of cover as the purchaser of the vehicle, who is the second registered owner of the vehicle, is required to make a contribution in respect of each and every repair undertaken outside the manufacturer’s warranty, under this Lifetime Warranty. The amount of the contribution which is payable by You, is the first £125 of each and every repair undertaken under this Lifetime Warranty.
• Lifetime Warranty - The Mechanical and Electrical breakdown Lifetime Warranty as set out in these terms and conditions.
• Mechanical and Electrical Breakdown - The sudden and unforeseen failure of a Warranted Part, other than by wear and tear, normal deterioration or negligence. Vauxhall Authorised Retailer An authorised seller of Vauxhall vehicles, who will manage the sale of the Vehicle and after sales support for You.
• Vauxhall Authorised Repairer - An authorised repairer of Vauxhall vehicles who is authorised by the Provider to effect repairs on Your Vehicle under this Lifetime Warranty.
• Vehicle - The Vauxhall vehicle as described in the schedule of cover.
• Warranted Part/s - Those listed under section 4 below.
• Lifetime Warranty Period -Your Vehicle is covered up to a maximum of 100,000 miles from date of first registration, subject to these terms and conditions. We, Us Our, Provider - This means General Motors UK Limited and its successors in title (hereinafter called ‘Vauxhall’).
• You, Your - The person named on the schedule of cover as the purchaser of the Vehicle, who is the second registered owner of the Vehicle.

1. Commencement of the Lifetime Warranty

The Lifetime Warranty commences at the expiry of Your remaining manufacturer’s warranty (either 36 months old or 60,000 miles from date of first registration, whichever occurs first). The Lifetime Warranty will only be regarded as having commenced if You adhere to the terms and conditions set out in this document, specifically the servicing requirements and Annual Checks as detailed in section 3. Continuation of cover is dependent upon the terms and conditions detailed below.

2. Coverage of the Lifetime Warranty

Vauxhall’s obligations under this Lifetime Warranty are limited to repairing or replacing, at its discretion, the components listed in section 4. The repair or replacement of defective parts under this undertaking will be made by the Vauxhall Authorised Retailer to whom the Vehicle is returned, subject to the Customer Repair Contribution, which is payable by You. For the parts fitted during a repair, until expiry of the Lifetime Warranty mileage limitation of 100,000 miles, the same Lifetime Warranty is given as for the motor Vehicle, i.e. the Lifetime Warranty is not extended by the repair or replacement of parts even for the parts rectified or replaced. Replaced parts become the property of the Provider.

Lifetime Warranty claims can only be made on presentation of the schedule of cover and the service and warranty booklet and upon confirmation that the Vehicle has been serviced in accordance with the below servicing requirements.

The Administrator reserves the right to appoint an independent engineer to inspect the Vehicle prior to any repair or replacement of part(s) covered. The Provider at its discretion may elect to agree with the owner a value for the Vehicle where the parts and labour cost of the repair exceeds the market value of the Vehicle at the time of failure. The same will apply where the parts needed for repair are no longer available.

3. Customer servicing requirements. In order to maintain coverage under the Lifetime Warranty you must adhere to the following:

Servicing requirements:

• For Vehicles up to 36 months old and with less than 60,000 miles on the odometer from the date of first registration, you must have Your Vehicle serviced and repaired in accordance with the manufacturer’s service schedule using genuine Vauxhall parts or parts of equal quality including oils and at intervals as stated in the Service and Warranty Booklet that is provided with Your glovebox literature.
• For Vehicles beyond 36 months old or with more than 60,000 miles on the odometer from the date of first registration, whichever occurs first, You must have Your Vehicle serviced and repaired by a Vauxhall Authorised Repairer in accordance with the manufacturer’s service schedule using genuine Vauxhall parts or parts of equal quality including oils and at intervals as stated in the Service and Warranty Booklet that is provided with Your glovebox literature.
• We may request details of the service history at any time during the Lifetime Warranty period.

Annual Check(s):

You must present Your Vehicle to a Vauxhall Authorised Repairer to perform a check no later than 14 days after the anniversary date of the first registration of the Vehicle. Thereafter, You must present Your Vehicle no later than 14 days after each subsequent anniversary date of the first registration of the Vehicle.

Please note: Your Lifetime Warranty will expire at the earlier of the following: -

• When the Vehicle is sold or transfer of ownership takes place. You may be requested to provide details of the recorded keeper and copies of the V5C (often known as the Vehicle’s “log book”) at any time during the Warranty Period;
• When the odometer on the Vehicle exceeds 100,000 miles;
• If the Vehicle has not been serviced in accordance with the manufacturer’s service schedule and intervals, specifically by a Vauxhall Authorised Repairer during the Lifetime Warranty Period; and
• If the Vehicle has not had its Annual Checks.

4. Covered components of the Lifetime Warranty:

Provided that the terms and conditions of this Lifetime Warranty are fully complied with, the specifically listed components and associated labour costs are covered against Mechanical and Electrical Breakdown, subject to the Customer Repair Contribution, which is payable by You. The Lifetime Warranty is valid only for the following components of the Vehicle. Unless listed below all other components are excluded.

Engine
Failure of the starter ring gear, flywheel, oil pump, crankshaft and bearings, timing gears, timing chains, timing belts, tensioners, camshaft pulleys, camshaft, camshaft followers, tappet gear, valves and guides, pistons and rings, cylinder head, cylinder head gasket, rocker assembly, cylinder bores, push rods, gudgeon pins, con rods and bearings. You are not covered for burnt out, lacquered or pitted valves, or any damage resulting from failure of worn timing belts which have not been replaced in accordance with the manufacturer’s service schedule.

Gearbox
Automatic gearbox components, electric governor, manual gearbox components, oil cooler, overdrive unit and torque converter and control unit for automatic gears.

Differential and driveline
Failure of the crown wheel and pinion, pinion carrier bearings, sun and planet gears, cross shafts, thrust washers and spacers.

Prop shaft
Failure of the propshaft including universal joints, bearings and mountings.

Front wheel drive unit
Failure of the drive shafts, universal joints and C/V joints.

Steering
Mechanical or hydraulic steering with all internal parts, hydraulic pump with all internal parts, electric power steering motor and electronic components.

Braking system
Failure of the brake servo, brake vacuum pump, brake master cylinder, wheel cylinder and calipers.

ABS
Internal failure of the ABS pump, electronic control unit and sensors.

Fuel System
Fuel pump, injector pump, electronic components of the injection unit (e.g. control units, airflow sensors and mass air-flow meters, EGR valves, lambda sensor), throttle bodies and turbocharger. (The clearing of fuel systems, filters, throttle bodies, pumps or the replacement of any component damaged from the use of contaminated or incorrect fuel is not covered).

Electrics
Starter motor / solenoid, alternator, regulator, ignition coils, electronic components of the ignition system, front and rear window/headlamp wiper motors, heating and cooling fan motors, indicator interrupter unit, electric window motor, sun roof motor, instrumentation gauges, centralised locking solenoids/pumps, switches, relays, horn unit,

Cooling System
Radiator, heater matrix, thermostat, water pump, oil cooler for automatic gearbox, viscous / thermal fan, fan coupling and thermal switch.

Air Conditioning
Compressor, evaporator and condenser (recharging of air conditioning is only covered as part of a valid claim).

Consumables
Consumables are only covered as part of a valid claim. These include engine oil, seals and gaskets, oil filter, brake fluid and anti-freeze.

5. Additional benefit of the Lifetime Warranty

Overseas Cover

This Lifetime Warranty will cover Your Vehicle while it is outside the United Kingdom in Europe for up to 60 days in total during any 12 month period. If Your Vehicle has a breakdown in any country, which is a member of the European Union or EFTA (European Free Trade Association), subject to Lifetime Warranty cover, you will be entitled to authorise a repair by any GM/Opel Dealer. You will be required to pay the full cost of repair on completion and should submit a claim for reimbursement to the Administrator upon Your return to the UK.

6. Maximum claim limit

We will pay both parts and labour up to the sum equivalent to the market value of the Vehicle at the time of failure. The maximum liability during the total Lifetime Warranty Period is the purchase price You paid for the Vehicle.

7. Exclusions

This Lifetime Warranty does not cover any of the following:

a) Any loss, damage or failure, which is said by a qualified engineer appointed by the Administrator to have existed before the start of this Lifetime Warranty. The supplying Authorised Vauxhall Retailer should rectify any such preexisting faults before this Lifetime Warranty starts.

b) Any loss where the speedometer or odometer has been interfered with altered or disconnected.

c) Excluded vehicles: This Lifetime Warranty is limited to Vauxhall passenger cars only. All other vehicles including, all derivatives of Movano, Vivaro, Combo and all car derived vans, Vauxhall commercial vehicles, vans and car derived vans and all non-Vauxhall products are excluded. In addition the following vehicles are not eligible for the Lifetime Warranty:

• Cars used for hire or reward (e.g. taxis, self-drive hire, driving school vehicles, etc.
• Cars used for motorsport, off road use and track day events, whether timed or untimed.
• Military vehicles.
• Cars used by the Emergency Services (e.g. Police, Ambulance and Fires Service vehicles).

d) Any liability for death, bodily injury or damage to other property or any loss caused directly or indirectly by the claim or event which gives rise to a claim under this Lifetime Warranty.

e) Anything caused directly or indirectly by war, riot, revolution or any similar event or by vandalism, theft or attempted theft of or from the vehicle.

f) Any damage which is due to any type of accident or any act or omission that is negligent or against the law.

g) Any damage or losses to components that are not covered within the terms of this Lifetime Warranty.

h) Consequential damage to a part unless it is caused by a Warranted Part in which case it will be covered, although cosmetic damage is excluded.

i) We are not liable for consequential loss however caused.

j) The Vehicle’s performance gradually reducing as its age and mileage increase. This includes, but is not limited to, gradual loss of engine compression requiring the repair of valves or rings and the gradual increase in the oil consumption due to normal operating functions. This Lifetime Warranty will not pay for deterioration of this type.

k) The damage must not be caused by any of the following: fire; water ingress; corrosion; frost; floods; snow-affected roads or embedding in mud or sand; a recurring problem where You have not sought repair advice from an Authorised Vauxhall Repairer; failure to respond to a manufacturer’s recall; not maintaining Your Vehicle in a safe and roadworthy condition; improper repair; intentional damage or injury; loss or damage to the contents of Your Vehicle; the theft of Your Vehicle; participating in a criminal act; willful exposure to danger; any type of accident; any failure of a cosmetic nature only; being under the influence of drugs (unless medically supervised) or alcohol; misuse or neglect; any unlawful act or omission; God; nuclear explosion; sonic boom or radioactivity.

l) Where Your insurance should pay for a repair or will deem the Vehicle to be a write-off, then the Vehicle insurance should be used and not the Lifetime Warranty.

m) The event that a modification, which was not approved by us, contributes to a fault, we reserve the right to reject any claim you may wish to make in relation to that fault.

n) The Administrator reserves the right to reject Your claim if you decide to take Your Vehicle to a repairer other than a Vauxhall Authorised Repairer.

o) Failures caused by the build-up of carbon deposits, including burnt valves.

p) The first £125 (Customer Repair Contribution) of each and every repair, outside the manufacturer’s warranty, undertaken under this Lifetime Warranty.

8. Payment for Repairs

When a Vauxhall Authorised Repairer undertakes a repair, they will obtain prior authorisation from the Administrator and will invoice Us the cost of the repair after deducting the Customer Repair Contribution, which is payable by You. In certain circumstances, the Administrator may authorise a repair by another Authorised Vauxhall Repairer in the UK or You may authorise a repair overseas. In either event, You will be required to pay the Authorised Vauxhall Repairer on completion of work and may then reclaim the cost from Us, after deducting the Customer Repair Contribution, which is payable by You.

9. Inspection of Vehicle and Parts

The Provider reserves the right to inspect the Vehicle before authorising repairs and may also arrange for parts to be examined by an independent assessor. You may be asked to ensure that a faulty part is retained for our inspection following a repair.

10. Repair/Replacement of Parts

Our obligations under this Lifetime Warranty are limited to repairing or replacing (at Our discretion) any part(s) which prove to be defective.

11. Dismantling the Vehicle

It is Your responsibility to authorise the dismantling of Your Vehicle. We will only pay for dismantling if it is part of a valid claim and the cost of dismantling will form part of the total cost of repair, which is subject to the Customer Repair Contribution, which is payable by You.

12. Design Faults and Recalls

Any damage to parts which are being recalled by Vauxhall or which have inherent design faults are not covered by this Lifetime Warranty.

13. How to claim

13.1. Repairs in the UK

Should it be necessary to make a claim under the terms of this Lifetime Warranty, simply return Your Vehicle to Your Vauxhall Authorised Retailer. Your Vauxhall Authorised Retailer will be responsible for obtaining prior authorisation from The Administrator who will handle Your claim on behalf of the Provider of this Lifetime Warranty.

No repairs are to be commenced until authorisation is given.

• If it is necessary for a repair on Your Vehicle to be completed in Europe you will not require authorisation from the Administrator. In the event that the fault is covered by this Lifetime Warranty we will reimburse the cost of repair following Your return to the UK. In this event please contact the Customer Services Department on 0844 854 0932 for instructions on how to proceed. If Your claim is valid, you will be reimbursed in pounds sterling at the prevailing rate of exchange on the date the repair was completed. The maximum we will pay is the equivalent UK rate for labour charges and manufacturer’s list prices for parts at the date of Your repair, after deducting the Customer Repair Contribution, which is payable by You.

14. Upon completion of repairs

All authorised Lifetime Warranty claims and associated correspondence should be sent to: Network Q Lifetime Warranty Administrator c/o TWG Services Limited, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire GL17 0AF.

Note: Claims invoices must be received by the Administrator within 30 days of the date of completion of the repairs; otherwise they may not be accepted.

Claims invoices received beyond this date will be subject to review in terms of the reason for delay and it will be at Our discretion to accept such claims.

15. False Claims

If you make a false claim, this Lifetime Warranty will be cancelled and you will forfeit all benefits.

16. Other Warranties and Insurance

If Your claim is also covered by any other warranty, the Administrator will only pay its share of the claim.

17. Geographical Limits

The Lifetime Warranty may only be granted to individuals residing, or bodies corporate registered, in the United Kingdom.

18. Complaints and Arbitration

18.1. How to make a complaint

We hope that You will be pleased with the service We provide, in the unlikely event of a complaint, you should contact the Administrator in the first instance in writing to: TWG, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean Gloucestershire GL17 0AF.

You may also contact the Provider of the Lifetime Warranty at: Vauxhall Customer Assistance Centre, Griffin House, Osborne Road, Luton LU1 3YT.

None of the above affects any right to legal action. This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products. In addition to Your statutory rights, should You remain dissatisfied with Our decision You may refer the dispute to the Motor Industry Codes Advisory and Conciliation Service.

Consumer Advice line
0800 692 0825
www.motorindustrycodes.co.uk
Code Advisory and Conciliation Service
Motor Industry Codes
PO BOX 44755
London
SW1X 7WU

19. Data Protection Authorisation Statement

In processing and managing this agreement, the Administrator will collect and store the information You have provided in their secure database located in the United Kingdom. The Administrator will pass on Your information to General Motors UK Limited.

In compliance with the Data Protection Act 1998, You are entitled to ask the Administrator to amend our records about You if they are not correct, and You may request a copy of the information they hold about You by applying to the Administrator in writing addressed to:

Customers Relations Team, TWG, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean Gloucestershire GL17 0AF. For which the Administrator may charge You the statutory fee of £10.

General Motors UK Limited will store this information about You now and in the future for marketing purposes including telemarketing, market research and tracking of sales data. General Motors UK Limited may also disclose this information within international group of companies (GM Group) and its retailers and other organisations acting on General Motors UK Limited’s behalf for the above purposes. If You prefer this not to happen please write to Us at Vauxhall Customer Assistance Centre, Griffin House, Osborne Road, Luton LU1 3YT with Your name, address and registration number. Every effort has been made to ensure that the contents of this publication were accurate and upto-date at the time of going to press (January 2011) However, TWG reserves the right to make modifications at any time. Modifications will be notified to Vauxhall Authorised Retailers at the earliest opportunity; please consult Your local retailer for the latest information.